Refunds and cancellations.

Your report is written as soon as your payment goes through and emailed to you within minutes. If it fails to send, we are told and send it to you by hand.

If your report does not reach you within 24 hours of paying, we refund it in full within 10 business days. Once the report is delivered, it is not refundable.

₹1,999 on Google Meet, or ₹2,999 for the same session at your office in Nagpur, paid when you book.

• If you cancel, move or miss the call, you can rebook it once at no cost. If you miss the rebooked call as well, the fee is not refunded.
• If we cancel or miss the call, we offer you a new time once. If you would rather not rebook, or we miss the rebooked call as well, we refund the full fee within 10 business days.

Paid 100% in advance, at the price in your estimate.

If we cannot start the pilot, we refund it in full within 10 business days. Once the pilot has started, it is not refundable.

• One piece at a time. 50% in advance, 50% on delivery.
• Monthly plan. Monthly in advance.
• Consulting. The audit is paid in full before it starts. Advice is paid monthly in advance.

Work already done or under way is not refunded. You can stop a monthly plan at any time before the next month starts; the month already paid is not refunded.

If money left your account but the page did not confirm your payment, do not pay again. Write to us with the time, the amount and the payment ID if you have it. We check it against Razorpay and reply.

Email hello@nervmedia.com with your name, what you paid for, the date and the Razorpay payment ID if you have it.

Approved refunds go back through Razorpay to the way you paid, within 10 business days.

The terms cover moving or cancelling a call.

Write to hello@nervmedia.com. A person reads every message and replies.

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